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Thursday, November 24, 2005

10/24 Employee Says Best Buy Deceived Shoppers [Xbox 360]

Employee Says Best Buy Deceived Shoppers

"They say they waited for hours outside a local best buy store to buy the new Xbox 360 then were told the price would be different from what was advertised. Employees say management took advantage of the situation to make more money.

AD"I felt that they were cheating the customers. I had an 11-, 12-year-old child come up to me and say, 'I saved $400 -- that's all the money I have,'" Chris said.

We'll call him Chris because he doesn't want to lose his job at Best Buy, but he says he witnessed firsthand what he calls deception.

Here's the story: The Best Buy ad said the new Xbox 360 would cost either $299 or $399, depending on the model. But when gamers got in line they were handed this flier stating that the ad was incorrect and they would have to buy the game system as a packaged deal with all kinds of extras, bumping the price up hundreds of dollars.

We were told by managers that the flier was merely a suggestion.

"It was not a suggestion. 'They will be sold as a bundle,'" Chris said.

"To your knowledge, did anyone get to buy it for $299, $399?" I asked.

"No, there were no individual systems sold."

Chris tells us it was his local management that made the change and even admitted to him it was wrong to say the ad was incorrect, forcing the sale of the pricier packages.

"They admitted to you that it was wrong?" I asked.

'Yes, they did."

"And what did they say?"

"That they could only hope that it did not come back to bite them."" [more]

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